Linking knowledge corridors to customer value through knowledge processes
نویسندگان
چکیده
منابع مشابه
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Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...
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ورودعنوان ژورنال:
- J. Knowledge Management
دوره 18 شماره
صفحات -
تاریخ انتشار 2014